Don’t Be Disappointed When A Client Rejects Your Design: It only means another opportunity to design. In architecture there are many solutions to the same question and designing is what you do.
Always Exceed Your Client’s Expectations: The corollary is: establish attainable expectations.
Cost Counts: No matter what clients may say, or how deep their pockets, cost is foremost in the minds of all clients great and small. Make sure there is a clear, written understanding of the expected project cost and have a plan in case the budget gets out of whack.
Problems are Opportunities: Show them how good you are in a pinch.
Bad News Travels Fast: An unhappy client is your worst nightmare. The corollary is: Satisfied clients become good friends and good references.
Art First, Mammon Second: Make every project an artistic success, and you will thrive. If your first priority is making money, you will go broke.
Go Forth and Collaborate: Architecture is a team sport. Surround yourself with talented and enjoyable people, in the office and outside. Share the credit with colleagues and consultants. Run an open office. The fewer doors the better; and just one coffee pot where the designing herd can gather and ruminate.
Listen: Believe it or not, people besides you have good ideas and insights. This applies to clients, staff, consultants, building users, even your spouse. In the end it will be your client’s building, not yours. If you want to be a star, move to Hollywood.
Do Right, Have Fun: Clients are spending a lot of money; they expect something special. There also should be some fun in the mix, for your client and for you as well.
If there were an eleventh commandment, it would be: have a sense of humor.
-Created By: Childress, James
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